Is your Valve Index trigger broken?
We will gladly repair the trigger for you!
You will get your controller back very fast and repaired. (2-3 days)
The manufacturer warranty expires when you open the controller.
We glue the hinges on the trigger back together and reinforce the breakage with a special granule weld.
The broken off pieces of the trigger we absolutely need for the repair. If the trigger did not fall out or the controller was not opened by you then the pieces are still inside the controller.
In case a piece has fallen out, please send the pieces along with it.
If the trigger button on the board is damaged, it will be replaced. (Is marked green on the pictures)
To open the trigger cover, we have to cut open the cover in a small place, otherwise the repair can not be done. Visually, a small incision is visible, we have marked this in red on the photos. Unfortunately, we can not avoid this. However, it is not very noticeable and does not bother.
After the repair, a function test is performed!
Put here per controller one item in the shopping cart.
Example:
You send in ONE controller for repair, you put ONE item in the shopping cart!
You send in TWO controllers for repair, you put TWO items into the shopping cart!
Complete the order here and send us the controllers to be repaired.
If you have a printer, include the order confirmation you receive by email in the box.
Address:
Name: Timo Hochhaus
Street: Am Rosenberg 26
City: 45525 Hattingen
Region: Nordrhein-Westfalen
Country: Germany
After a very short time you will get the controllers back repaired. (2-3 days)
Why does the thumbstick of the Index Controller break so often?
This is unfortunately a mechanical wear problem with the Index Controllers.
In games like Pavlov it happens very often, because in some games the controller is used in a way, that you have to press the thumbstick in and keep it pressed, but also press the stick in the running direction. And exactly here is the problem, here a mechanical high stress arises, which destroys the joint of the thumbstick after a short time.
Furthermore, the Thumbsticks can also be broken by incorrect operation.
The Thumbsticks may only be controlled with the tip of the thumb, please do not control the Thumbsticks with the ball of the thumb. If you still control the Thumbsticks with the balls of your thumbs, you will exert considerably more pressure due to the short lever travel and thus destroy the Thumbstick after some time.
Therefore, drift occurs.
Note: If the invoice says "DS defective", then the thumb sensor is defective. This is not relevant for gaming and has nothing to do with the thumbstick itself. Some controllers are delivered with a defective thumb sensor. "DS defective" is only the indication that this is defective. The thumb sensor only notices whether the thumb is on the thumbstick or not and shows this visually in make games.
